Tenant Fees


Whether your move to Cambridge is a family relocation, an exciting move to fulfil career progression or a first step away from home, we endeavour to make the process as hassle free as possible. You can expect a knowledgable, professional, friendly and helpful service from Tylers; a respected household name and key player in the local property markets since 1988. We strive to make moving in easy from the first viewing, through referencing and checks to completion of the tenancy agreement, then our property managers will look after your interests throughout the tenancy to return of your deposit; attending to repairs and maintenance promptly and with minimum fuss.

Our approachable staff are aware that whilst you may not own the bricks and mortar surrounding you, it is your home. We have the responsibility to ensure that it is maintained to a high standard and that you receive value for money from us.

We hope that you register your details with us here or contact us by telephone on (01223) 214400, or pop in to see us at 104 Cherry Hinton Road, Cambridge, CB1 7AJ.

The Application Process

Once you've seen a property you love, your future home, give us a call or pop in to one of our shops where we can take the details of your offer and start planning towards your move date. Where we need the landlords approval to proceed we'll wait to have this confirmed then take a "Holding Deposit" equal to 1 weeks rent; this amount is calculated by taking the annual rent then dividing that by 52. The "Holding Deposit" will be offset against your first rent payment. A "Holding Deposit" will reserve a property for you, subject to receipt of satisfactory references, and will be offset against your first rent payment. Please be aware that although we may take multiple offers, only one tenancy application will be considered for referencing and the property is held for you unless we are advised you cannot go ahead or references are unsuccessful. If you withdraw your application you will forefit your fee.

You will need to provide us with the details of any living at the property, and anyone over the age of 18 years old will need to be included on the tenancy agreement. Any tenant over the age of 18 must sign the agreement and submit for referencing.

Ideally we will need 10 working days notice from application to move date, however we will try our hardest to move you in at the required date.

Once the fees have been received we will send you a link via email to an independent referencing company who will obtain your references. These may include; employer, landlord, credit scoring information, bank details, public searches, and details of CCJS (where applicable).

We will then send you the relevant tenancy documents, including the all important tenancy agreement. Where possible we generally use "electronic signatures"

Once satisfactory references have been obtained we will send a statement for the first month’s rent, along with the dilapidations deposit of 5 weeks rent. Future rents are payable by standing order.

Once referencing is complete, payment has been received and the tenancy agreement is signed we will organise a time to meet you on the lease start date to hand over keys

On the day you move in….

A representative will meet you on the day of handing over keys and run through all documents with you, they will:

  • An inventory clerk will first check the property, verify meter readings and advise of where your heating controls, stop cock and meters are located in their report
  • Advise of inspection dates (if applicable)
  • Check keys for the property
  • Provide a copy of the EPC and Gas Safety Certificate (where applicable) and any other relevant safety inspections
  • Provide contact details for your landlord, or our property managers along with the relevant bank account details
  • Read utility meters and advise providers of your tenancy including the local authority and water supplier
  • Provide you with a “Tylers contact number” to a senior member of our team. You will be able to contact us on this number for advice and assistance during your tenancy

Tenant Fees and Charges

  • Tenancy "Holding Fee" 1 weeks rent
  • First months rent - £ as agreed
  • Deposit - 5 weeks rent calculated as: ((Monthly rent x 12) /52) x 5

Useful Links

At Tylers we welcome your questions, queries, and the opportunity to provide helpful advice and guidance. The following lettings related links to associated websites may also yield useful information.

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